Privacy Policy

Veritas Shine

1 Raffles Place, #44-02

Singapore 048616

Last Updated: December 6, 2024

Our Commitment to Your Privacy

At Veritas Shine, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

We comply with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry submissions (name, email address, phone number, company information)
• Request service consultations or quotations
• Subscribe to our communications or updates
• Communicate with us via email or phone

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geographic location
• Browser type and version
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used
• Device information (type, operating system, screen resolution)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide information through forms or opt-in to communications
• Contract Performance: To provide the services you request
• Legitimate Interests: To improve our services and website functionality
• Legal Obligations: To comply with applicable laws and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, we retain contact information for up to 3 years after your last interaction with us, unless you request earlier deletion.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Respond to your inquiries and service requests
• Provide consultations and quotations
• Deliver and manage our cleaning services
• Process payments and maintain service records

Communication

• Send service updates and appointment confirmations
• Provide customer support and address concerns
• Send marketing communications (with your consent)
• Notify you of changes to our services or policies

Website Improvement

• Analyze website usage patterns and visitor behavior
• Improve website functionality and user experience
• Develop new features and services
• Monitor and prevent technical issues

Marketing and Analytics

With your consent, we may use your information for:

• Personalized marketing campaigns and service recommendations
• Market research and customer satisfaction surveys
• Remarketing through third-party platforms

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These providers include web hosting services, email platforms, analytics providers, and payment processors. They are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and provide you with choices regarding your information.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
Access Controls: We restrict access to personal information to authorized employees and contractors who need to know that information for business purposes.
Secure Storage: Personal data is stored on secure servers with regular backups and monitoring.
Regular Security Audits: We conduct periodic security assessments and update our practices as needed.
Breach Notification: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities as required by law.

While we take reasonable precautions to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of information transmitted over the internet.

Your Privacy Rights

Under Singapore's PDPA and other applicable privacy laws, you have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

You have the right to request deletion of your personal data, subject to certain legal obligations we may have to retain certain information.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page or at the address provided above. We will respond to your request within 30 days and may require verification of your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Your choice to not provide personal information will not prevent you from browsing our website or accessing most of our content. However, some features may be limited without providing certain information.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected by our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.